Terms of Delivery

General

Machine Partner, registration number: FI23089909, address: Tuottotie 6, 33470 Ylöjärvi, FINLAND; sells products to companies to Finland. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.

These terms of delivery are valid as from 01.03.2018. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.

Products and prices

The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products are without tax (VAT) and you can see the amount of VAT in the shopping basket and in the order confirmation.

Delivery expenses

The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging) and the method of delivery chosen. The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order.

Ordering and contract

You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.

Payment

For paying your order you can choose any payment method for your shopping basket set in our web store. 

Confirmation of order and payment

After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order.  In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.  

Delivery

We will deliver your order via the delivery method set in our web store chosen by you when ordering. 

Delivery time

Our typical delivery times to European Union countries are, depending on the order and the method of delivery, 2-14 days. More specific delivery times are informed in connection with product descriptions.

Right to cancel and return of the delivery 

Private customers have 14 days return policy according to Consumer Protection Act. The return policy time starts when customer has received the product. Please contact us at: juha.aaltonen@machinepartner.fi        before returning the product.

The product returned must not be used, has to be vendible, product-/pricetags attached and in original package. Remember to return all parts, also operation instructions. If the product is not in the same condition when returned as it was when customer received it, the price will be reduced same amount that the product worth has decreased.

Attention! Product will not have return policy if it has been made, ordered or modified good due to customer's wish.

You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.

The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below.  If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

When returning the goods, please attach your name, contact information and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance 

Our return address:
Machine Partner
Tuottotie 6

33470 YLÖJÄRVI FINLAND
Finland

Inspection of the delivery, errors and problems 

Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation. 

Customer service

Our personnel are happy to help you in any questions regarding your order so please do not hesitate to contact us either by phone or e-mail at:

asiakaspalvelu@machinepartner.fi
+358 403617401

Limitation of liability

Machine Partner shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise if there is by the mandatory provisions of other applicable by Finnish law.  

Disputes

In case of any dispute regarding your order we wish to settle such primarily with you. So please contact our Customer service in such matters so we can try to settle the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the dispute will be resolved by the Tampere District Court.

 

Klarna Checkout
merchant information